Customer Success Manager

Summary

Join Regate by Qonto as a Customer Success Manager for the French market and play a crucial role in managing and growing relationships with accounting firms. Your mission will be to maximize revenue through retention and upselling, and driving the adoption of our innovative platform. You will manage a portfolio of accounting firm clients, deploy and onboard new clients, support accounting firms in deploying Regate to their own clients, monitor client health indicators, provide technical support, and maintain a high Net Promoter Score (NPS). The role offers a dynamic and fast-paced environment within a growing scale-up, opportunities to work on impactful projects, access to cutting-edge tools, and a collaborative team culture. You will be guided by an experienced manager committed to fostering a supportive environment.

Requirements

• You have at least 3 years of experience in customer success or account management , preferably in a B2B SaaS environment
• Ability to sell and negotiate with various types of B2B stakeholders, while meeting sales targets
• Adaptability, proactivity, and empathy in managing trust-driven relationships with clients
• Ability to manage multiple tasks simultaneously, requiring strong personal organization skills
• Excellent communication skills in French and fluency in English

Responsibilities

• Manage a portfolio of accounting firm clients, where you will need to achieve upsell, retention, and satisfaction targets
• Deploy and onboard new clients, conducting kick-off meetings and regular follow-ups to ensure their proficiency with the tool in coordination with the Accounting Firms Training team
• Support accounting firms in deploying Regate to their own clients through webinars, training sessions, and sharing statistics on their clients' adoption
• Monitor client health indicators to identify upselling possibilities with clients and achieve individual sales targets
• Provide technical support to our clients while understanding their operational challenges
• Maintain a high Net Promoter Score (NPS) for your client portfolio and align the solutions offered by Regate by Qonto and Qonto with your clients' specific objectives

Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
• Tailor-made remote work policy depending on the job you apply for and where you live
• Competitive salary package
• A meal voucher
• Public transportation reimbursement (part or global)
• A great health insurance (depending on the country)
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners
• Monthly team events