Customer Success Manager

Summary

Join Quandoo, a leading restaurant reservation platform, and become a key player in building and maintaining successful partnerships with existing clients. You will be responsible for driving revenue growth and optimizing partner performance across Germany, Austria, and Switzerland. This role requires strong communication, negotiation, and problem-solving skills, along with a customer-centric approach. Quandoo offers a dynamic and international work environment with flexible work arrangements, remote work options, and various benefits to support employee well-being and professional development. The ideal candidate possesses experience in account management, hospitality, or gastronomy, but we welcome applications from all backgrounds. Take the opportunity to contribute to the success of a rapidly growing global company.

Requirements

• Be goal-oriented, articulate, and customer-oriented
• Impress with your authentic and open-minded nature
• Be confident in negotiations and have a self-assured demeanor
• Be comfortable interacting with people, both by phone and in person
• Have a high affinity for solution-oriented communication
• Consider communication in spoken and written form as one of your strengths
• Be innovative and remain calm even in stressful situations
• Enjoy dynamic processes and demonstrate high flexibility in daily business and enjoy working in a team

Responsibilities

• Represent Quandoo and act as the point of contact for existing customers
• Develop and maintain long-term, successful partnerships
• Contribute to the development of new ideas and measures to increase sales and utilization of partners
• Share responsibility for the strategic and operational alignment of customer relationships
• Support our restaurant partners so that they can make optimal use of the Quandoo system and have an optimal online presence
• Actively work on existing customer issues in Germany, Austria & Switzerland
• Serve as an interface between various internal departments and restaurant partners
• Maintain the internal customer database (Salesforce)
• Prioritize partner satisfaction

Preferred Qualifications

Ideally, you bring initial professional experience from the areas of existing customer support, hotel industry or gastronomy

Benefits

• Remote Policy: work from our offices, at home or while traveling
• Flexible working hours and up to 30 days of vacation
• Free 1:1 sessions with professional psychologists, digital training and tools for your mental health
• Discounts at Urban Sports Club and Fitness First
• Budget for personal development to acquire new skills and knowledge
• Monthly discounts on offers from over 1,500 companies and brands
• Company pension plan with a 30% contribution to your pension provision