Customer Success Manager

Summary

Join Quandoo as a Growth and Retention Manager and build strong partnerships with existing customers in the UK and Western Europe. Lead growth and retention initiatives, focusing on strategic projects to enhance customer engagement and satisfaction. Effectively communicate Quandoo's value proposition, conduct account reviews, and respond to customer inquiries. Innovate to identify opportunities for partner retention and work towards key KPIs. This remote role requires collaboration with internal departments and occasional travel. Quandoo offers a flexible work environment and various benefits.

Requirements

• Professional experience in hospitality or customer service is ideal, with a preference for account management or sales expertise
• Strong relationship-building skills in a fast-paced environment are essential
• Excellent communication skills, with the ability to remain calm in difficult circumstances
• You enjoy dynamic processes and show a high level of flexibility in day-to-day business
• Comfortable with proactive customer outreach via phone and email, using a consultative approach
• Proven ability to articulate product features and benefits effectively
• Efficient, assertive, and capable of quick decision-making
• Analytical, structured, and self-disciplined to work independently
• Confident in negotiations with a positive, solution-oriented attitude

Responsibilities

• Serve as the primary account manager for existing customers, building and maintaining long-term, successful partnerships
• Lead growth and retention initiatives in the UK and Western Europe, focusing on strategic projects that enhance customer engagement and satisfaction
• Communicate Quandoo’s value proposition effectively through compelling proposals, objection handling, and negotiations
• Conduct proactive account reviews to identify growth opportunities and ensure optimal use of the Quandoo system
• Respond to inbound requests, addressing accounts receivable and contract queries to support partner success
• Innovate and identify opportunities for partner retention through add-ons or upselling
• Work towards key KPIs, including outbound call targets, account reviews, revenue generation, and retention
• Collaborate with various internal departments and restaurant partners to drive success
• Maintain the internal customer database using Salesforce

Preferred Qualifications

Experience in customer success roles with platform or marketplace businesses is beneficial

Benefits

• Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling
• Got balance: We offer flexible working hours and up to 30 days of vacation
• Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health
• No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge