Customer Success Manager

Summary

Join Quizizz, a rapidly growing EdTech platform, as a Customer Success Manager focusing on K-12 schools in Brazil. This high-impact role involves managing a large portfolio of accounts with varying Annual Recurring Revenue (ARR). You will ensure a top-tier onboarding experience for every customer, drive product usage, and proactively engage with clients to maximize their engagement with Quizizz. The position requires strong communication skills, bilingual proficiency in English and Portuguese, and at least two years of customer success experience. Success in this role will contribute to Quizizz's mission of empowering educators and learners globally.

Requirements

• Excellent written communication skills and impeccable grammar
• Bilingual proficiency in English and Portuguese
• At least 2 years of experience in the field of customer success

Responsibilities

• Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success
• Collaborate closely with prospect's points of contact to effectively introduce and integrate Quizizz into their environment
• Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement
• Initiate proactive outreach to encourage and boost product adoption
• Maintain regular engagement through various touchpoints throughout the customer journey
• Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings
• Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership
• Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns

Preferred Qualifications

• Experience in consumer products in the ed-tech sector
• Working with CRMs such as Salesforce, Gainsight, or Zendesk