πUnited Kingdom
Customer Success Manager
closed
Quora
πRemote - India
Summary
Join Quora's Sales team as a Customer Success Manager to drive revenue through strategic partnerships and partner with advertisers to achieve significant return on investment.
Requirements
- A Bachelorβs degree in Advertising, Marketing, or a related field
- 6+ years of experience in customer success or account management for an advertising business
- Experience with managing advertising campaigns, tracking, and analytics tools and proven ability to manage multiple accounts and projects simultaneously
- Excellent communication and interpersonal skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
- Prior track record of working autonomously to overcome barriers and while working collaboratively as part of the bigger team in a fast-paced, challenging environment
- Exemplary time management skills as youβll be given scope to manage relationships with a large book of business
Responsibilities
- Educate advertisers and agencies on owned, paid, and earned media opportunities on the Quora Platform
- Act as an advocate for clients, providing them with industry insights and thought leadership. Build and maintain strong, long-term relationships with clients by regularly communicating with them and addressing their concerns
- Identify and capitalize on upselling opportunities within existing accounts
- Contribute to and lead activities that accelerate business growth with partners focusing on performance & ROI
- Identify and troubleshoot any issues with clients' advertising campaigns and work to resolve them in a timely manner
- Develop and execute account management plans to ensure clients' goals and objectives are met
- Continuously monitor campaign performance and provide clients with regular performance reports and recommendations for optimization
- Forecast and track key account data, and advise adjustments in strategy to maximize ROI
- Act as a liaison between clients and internal teams, including sales, product, sales operations & finance
Benefits
- Medical/dental/vision coverage
- Equity refreshers
- Remote work reimbursement
- Paid time off
- Employee assistance programs
This job is filled or no longer available
Similar Remote Jobs
πUnited Kingdom
πUnited States
πUnited States
π°$75k-$90k
πUnited States
πIreland
πIreland
πCanada, United States
π°$82k-$120k
πUnited States
πPhilippines