Customer Success Manager

Summary

Join Quora's Sales team as a Customer Success Manager to drive revenue through strategic partnerships and partner with advertisers to achieve significant return on investment.

Requirements

• A Bachelor’s degree in Advertising, Marketing, or a related field
• 6+ years of experience in customer success or account management for an advertising business
• Experience with managing advertising campaigns, tracking, and analytics tools and proven ability to manage multiple accounts and projects simultaneously
• Excellent communication and interpersonal skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
• Prior track record of working autonomously to overcome barriers and while working collaboratively as part of the bigger team in a fast-paced, challenging environment
• Exemplary time management skills as you’ll be given scope to manage relationships with a large book of business

Responsibilities

• Educate advertisers and agencies on owned, paid, and earned media opportunities on the Quora Platform
• Act as an advocate for clients, providing them with industry insights and thought leadership. Build and maintain strong, long-term relationships with clients by regularly communicating with them and addressing their concerns
• Identify and capitalize on upselling opportunities within existing accounts
• Contribute to and lead activities that accelerate business growth with partners focusing on performance & ROI
• Identify and troubleshoot any issues with clients' advertising campaigns and work to resolve them in a timely manner
• Develop and execute account management plans to ensure clients' goals and objectives are met
• Continuously monitor campaign performance and provide clients with regular performance reports and recommendations for optimization
• Forecast and track key account data, and advise adjustments in strategy to maximize ROI
• Act as a liaison between clients and internal teams, including sales, product, sales operations & finance

Benefits

• Medical/dental/vision coverage
• Equity refreshers
• Remote work reimbursement
• Paid time off
• Employee assistance programs