Remote Customer Success Manager

Summary

Join our Customer Success team as a Customer Success Manager (CSM) supporting hardware and software solutions in corrections facilities. As a CSM, you will travel extensively to client locations, providing customer onboarding, training, support, and troubleshooting services.

Requirements

• Background in corrections, law enforcement, security, or the military is highly desired
• Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit
• Technical aptitude with an ability to learn new systems and products quickly (e.g., previous experience in IT, customer service, sales, or project management is a plus)
• Experience working with customers or clients in any capacity is essential
• Self-starter with a growth mindset and a willingness to take on new challenges
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment

Responsibilities

• Act as the primary point of contact for our clients in the correctional, law enforcement, and private security sectors
• Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation
• Travel extensively to various facilities across the country to provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools
• Collaborate with internal teams to resolve client issues related to hardware and software products, ensuring timely resolutions
• Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs
• Learn the ins and outs of both our hardware and software solutions. Continuously develop your technical understanding to better support clients
• Collect customer feedback and share insights with internal teams to improve the product and customer experience

Benefits

• Competitive salary
• Comprehensive benefits package
• Dynamic and challenging work environment with opportunities for personal and professional growth
• Supportive team structure under the leadership of industry experts