Customer Success Manager

Summary

Join Reincubate's growing, fully-remote team as a Customer Success Manager and lead the customer success team. You will provide delightful user experiences, own CS performance reporting, advocate for customers in product development, and optimize CS tools and processes. The ideal candidate is energized by helping customers succeed and cares deeply about their experience, working within GMT or CET timezones. Reincubate offers a productive work environment, autonomy, support for growth, a space to share ideas, and excellent benefits. The company values creating delight, functionality, sustainability, and integrity. Prior management experience is preferred but not required.

Requirements

• Have strong organisational and communication skills
• Are engaging, energising and empathetic
• Have a passion for great product experiences; friction, poor design, and unnecessary complexity irritate you
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

Responsibilities

• Lead the customer success team to provide a delightful experience to our users
• Own CS performance reporting, using metric analysis to drive insight and improvement
• Advocate for customers in our product roadmap and our internal and external testing
• Optimise use of CS tools, processes, and systems to provide better internal data, better service, and to maximise team capacity through efficiencies and self-service options

Preferred Qualifications

Ideally, you’ll have management experience running a Customer Success team

Benefits

• 25 days’ paid vacation
• Flexible hours
• Remote work
• Share options
• Healthcare
• Matched pension contribution
• Home-office & professional development allowances