Embedded Customer Success Manager

Summary

Join Workato as an exceptional Customer Success Manager in the Embedded Business Unit, partnering with customers integrating Workato into their core products. You will guide customers through every integration stage, from deployment and solution design to go-to-market strategy and end-customer adoption. Understanding customer business objectives and success metrics is crucial to leveraging Workato's platform for desired outcomes. Enable customer teams by providing best practices, training, and strategic guidance. Build strong relationships with stakeholders at all levels to foster long-term partnerships. Drive adoption and value realization, unlocking new business opportunities through connectivity. Manage your book of business to support Workato's net revenue retention and key business metrics. This role requires strategic consulting, technical solutioning, and orchestrating successful adoption plans for embedded integration products. Workato offers a flexible, trust-oriented culture and a multitude of benefits.

Requirements

• BS/BA or equivalent education
• 7+ years of experience in product management, consulting, or customer success
• Experience with successful product development, launch, and growth
• Background in business planning process development and evolution
• Involvement in the development or execution of sales enablement strategies
• Good understanding of the software development lifecycle
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
• Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
• Excellent interpersonal, communication, and persuasion skills
• Ability to take control of ambiguous situations and provide direction
• Strong problem solving and analytical thinking skills
• Excellent interpersonal, communication, and persuasion skills
• Project Management and storytelling skills
• Be a self-motivated team player who loves to drive impact beyond their current role
• Grit and resilience to manage occasional tough & complex situations

Responsibilities

• Guiding customers through every stage of their integration journey —from initial deployment and technical solution design to go-to-market (GTM) strategy and end-customer adoption
• Understanding each customer’s unique business objectives and success metrics , ensuring that Workato’s platform is leveraged to achieve their desired business outcomes
• Enabling and empowering customer teams by providing best practices, training, and strategic guidance on building robust integration solutions
• Building and nurturing strong relationships with Executive Sponsors, Champions, and stakeholders at all organizational levels to foster alignment and long-term partnership
• Driving adoption and value realization by helping customers unlock new business opportunities through connectivity to thousands of applications
• Managing your book of business to support Workato’s net revenue retention and other key business metrics, ensuring both customer and company success