Customer Success Manager

Summary

Join RemoFirst, a global payroll and compliance company for remote teams, as a Customer Success Manager. You will be responsible for onboarding clients onto the RemoFirst platform, advising them on global employment processes, and acting as their primary point of contact. This role requires strong communication, problem-solving, and collaboration skills. You will work closely with clients, internal teams, and external partners to ensure a seamless global employment experience. RemoFirst offers a startup environment with opportunities for growth, competitive compensation, and a 100% remote work policy. The company values diversity, inclusion, and a culture of respect and kindness.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility
• Excellent English is a must

Responsibilities

• Manage a portfolio of customers with full ownership of onboarding them onto the RemoFirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Form long-lasting relationships with clients, becoming their trusted advisor on global employment
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Input into CS team improvements and projects
• Provide feedback on the RemoFirst platform from clients to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Keep clients updated on new RemoFirst platform features and enhancements
• Proactively manage any account or service issues relating to RemoFirst services, providing action plans to resolve problems quickly and efficiently

Preferred Qualifications

• Clear communication and strategic thinking
• Time Management
• Collaboration
• Independence and autonomy
• Empathy
• Motivation

Benefits

• Startup environment
• Build & Scale From Scratch
• Work for a Market Leader
• Competitive compensation
• Top-of-the-range work equipment
• 100% remote work
• PTO regulated by local statutory