Customer Success Manager

Summary

Join roadsurfer, Europe's largest campervan rental company, and become a key member of their customer service team. You will provide personalized assistance to prospects and customers, handling inquiries, bookings, and resolving issues related to rentals, subscriptions, and damage claims. Collaborate with various teams to ensure high-quality service. Enjoy flexible work hours, remote work options, and a supportive work environment with team events and personal development opportunities. A competitive salary (€2,000-€2,400 per month) is offered, along with a camper budget and the option to work from abroad for one month per year. The role requires excellent communication skills in Italian and English, problem-solving abilities, and a positive attitude. Previous customer service experience is preferred but not mandatory.

Requirements

• You're skilled in both Italian and English communication (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations
• Your cheerful attitude shines through, even over the phone

Responsibilities

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality

Preferred Qualifications

• It would be great if you've worked in customer service or support before, but we also welcome career changers
• Knowing how to use Zendesk or a similar support system is a plus
• You truly enjoy camping, travel, road trips, and exploring far-off places

Benefits

• Your salary, depending on experience, ranges between €2,000 - €2,400 per month
• We are available to our customers from Monday to Sunday, from 08:00 to 20:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
• Remote work is an option, but a presence in our office for at least 2-3 days per week is expected
• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc
• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• OFFICE DOGS: Dogs in the office are welcome