Customer Success Manager

Summary

Join Securly UK as a Customer Success Manager and play a key role in managing and growing relationships with schools and multi-academy trusts across the UK. Reporting to the Head of UK Business Development, you will drive customer satisfaction, retention, and account growth. This role blends proactive relationship management with consultative solution-selling, ensuring clients maximize Securly's solutions. You will build strong relationships with stakeholders, drive customer adoption, and partner with cross-functional teams. The position requires experience in the UK education sector and customer-facing roles, along with proven success in managing high-volume accounts. Securly offers a competitive compensation package, including benefits such as annual leave, a pension scheme, professional development stipend, mental health resources, and travel expense coverage.

Requirements

• 3+ years experience in UK education sector (teaching, administration, or EdTech)
• 2+ years in consultative, customer-facing roles
• Track record of managing high-volume accounts with proven retention success
• Experience in fast-paced environments with demonstrated goal achievement
• Decision-making capability in dynamic situations
• Experience with CRM tools (Salesforce, Gainsight) and ticketing systems
• Strong track record using EdTech platforms in educational environments
• Deep understanding of school dynamics and multi-academy trust operations
• Experience presenting to and negotiating with school leadership teams
• Proven ability to navigate school decision-making processes
• Understanding of UK education sector trends and challenges
• Right to work in the UK

Responsibilities

• Build and maintain strong relationships with school and trust stakeholders
• Serve as the voice of the customer within the organisation
• Develop territory plans to maximize growth opportunities
• Drive customer adoption through strategic business reviews and success planning
• Monitor and improve customer satisfaction through regular engagement
• Organize and manage strategic business reviews with customers
• Partner with sales, marketing, product, support, and engineering teams
• Identify and drive upsell opportunities, meeting expansion revenue targets
• Foster customer advocates and build strong referrals
• Master Securly's product suite and UK education landscape
• Build relationships with key accounts and internal teams
• Develop and execute customer success strategies
• Create strategic account plans with clear goals
• Begin driving upsell opportunities
• Establish customer satisfaction framework
• Secure customer advocates and testimonials
• Streamline success workflows and processes
• Fully leverage CRM and automation tools
• Achieve product mastery and revenue targets
• Meet retention goals with measurable impact
• Establish customer satisfaction improvements

Preferred Qualifications

• Results-driven with a growth mindset
• Adaptable and thrives in fast-paced environments
• Strong problem-solving and relationship-building abilities
• Passionate about education technology and student wellness

Benefits

• Competitive Compensation: Up to £85,000 total compensation (base + commission)
• Annual Leave: 20 days + bank holidays
• Standard UK Workplace Pension Scheme
• Professional Development: Annual £750 stipend
• Mental Health Resources: Free and unlimited access
• Travel: Expenses covered for required business travel
• Remote-First Culture: Work from anywhere in the UK