Customer Success Manager

Summary

Join Tulip, a leader in frontline operations, and help companies worldwide equip their workforce with connected apps. You will manage a portfolio of customer accounts, guiding them to improve operations through digitization and ensuring contract renewals. This role requires experience in account management, customer success, or management consulting within the Life Sciences industry, specifically pharmaceuticals. You will collaborate with cross-functional teams and create executive presentations. Tulip offers a competitive benefits package, including health, dental, vision, and life insurance, as well as flexible work schedules and unlimited vacation.

Requirements

• BA/BS
• Direct experience with implementing change in manufacturing and operations
• 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticals
• Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
• Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
• Bias for action and client impact
• Ability to travel (estimated 20%)

Responsibilities

• Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip’s relationship with each customer
• Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
• Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
• Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
• Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Preferred Qualifications

MBA/Masters

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours