Customer Success Manager

Summary

Join SiteZeus as a Customer Success Manager and contribute to our growing support team. This remote position offers a salary range of $40,000-$50,000. You will provide exceptional customer service, manage client accounts, identify opportunities for product expansion, create reports, and collaborate internally. The role requires strong customer success interest, advanced Excel skills, data analysis abilities, and excellent communication skills. Benefits include unlimited PTO, flexible work hours, 401(k), health, vision, and dental insurance, paid parental leave, and paid monthly community service time (for full-time employees). SiteZeus values boldness, grit, urgency, teamwork, and exceptional performance.

Requirements

• Strong interest in customer success, technology, and learning about SaaS products
• Understanding of both business and technology
• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc
• Ability to analyze data, draw insights, and present to clients
• Ability to troubleshoot basic technical issues
• Familiarity with mapping products
• Typing skills, excellent written and oral communication skills
• Ability to learn quickly with minimal training
• Highly motivated with team-oriented attitude
• Flexible and adaptable in fast paced environments

Responsibilities

• Provide exceptional customer service via in person, phone, in-app chat, and email
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues
• Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed
• Will take on the role of account executive for a set of major client accounts, becoming the point of contact for support and implementation
• Aid customers with internal projects
• Identify opportunities for customers to expand product usage, driving cross-selling or upselling opportunities through technical touch strategies
• Virtual training of clients, including scheduling and setting the agenda
• Assist clients in building custom platforms
• Perform user administration duties
• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis
• Aid the Customer team with internal projects
• Onboarding of junior team members

Preferred Qualifications

Experience in commercial real estate or site selection is a plus

Benefits

• Unlimited PTO that we encourage you to use
• Flexible work hours
• 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees
• Paid parental leave
• Paid monthly community service time
• Paid company summits