Customer Success Manager

Summary

Join SkySpecs as a Customer Success Manager and thrive in a dynamic, collaborative environment. Build strong customer relationships, understanding their needs and acting as a liaison between the customer and various internal departments. Review and execute proposals, maintain Salesforce and sales reports, and lead product demonstrations. You will also create and deliver customer reports, facilitate meetings, and consistently engage with priority customers. This role requires a 4-year degree, 2+ years of customer success experience, and excellent communication skills. The ideal candidate is a motivated self-starter, adept at problem-solving, and comfortable in a fast-paced, less structured environment.

Requirements

• 4-year degree
• 2 years or more of Customer Success experience
• Proficient in active listening skills to broaden understanding, absorb different perspectives and help diffuse perceived obstacles and potential gaps in understanding
• Committed and believes in providing quality customer service / service-oriented and able to resolve customer grievances
• Organized and attentive to details
• Excellent communication and writing skills

Responsibilities

• Build strong relationships to understand customer needs
• Serve as a liaison between the customer and numerous internal departments including Inspection Services, Finance, Sales, Marketing, etc…
• Review & execute proposals for existing customers
• Maintain and update Salesforce and sales reports
• Lead web demonstrations to educate customers on the features of our product
• Understand, draft and deliver customer reports
• Act as a liaison and facilitate meetings between the customer and numerous internal departments including Inspection Services, Finance, Sales, Marketing, etc
• Meet with Priority 3 and 4 customers on a consistent basis

Preferred Qualifications

• Enthusiastic about working in an office environment that is not overly structured, and allows for a lot of differing options and ideas
• A motivated self-starter that can prioritize, multitask, and operate in the fast-paced environment of a growth-stage company
• You don’t take yourself too seriously and can work around a variety of personalities, all of whom are very dedicated to keeping our company on its high growth trajectory
• Adept at problem solving and conflict resolution
• Startup or tech experience
• Experience using Salesforce
• Wind/Renewable Energy background