Customer Success Manager

Summary

The job is for a Customer Success Manager at Snapdocs, a fast-growing company disrupting the residential mortgage market. The role involves managing customer relationships, driving client contract renewals, project management, and acting as a liaison between customers and product teams.

Requirements

• 5+ years in customer-facing roles, with a steady progression toward owning the relationship with large accounts
• 2+ of those working with mid-market or larger customers/accounts - understands how larger organizations operate

Responsibilities

• Serving as a primary point of contact for customers, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts
• Demonstrated ability to manage a high volume of customer deliverables, such as strategic growth plans, support requests, contracts, data & metrics analysis, project plans, or similar
• Ability to drive the client contract renewal & growth process, including strategizing and delivering the ‘first offer’, negotiating gives/takes, and influencing key stakeholders to get to ‘yes’
• Project Management - Must excel at managing multiple projects at once, maintaining and executing against action items, communicating status, and executing deliverables on time

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance