Customer Success Manager

Summary

Join Spaceback as a Customer Success Manager and become the primary point of contact for strategic customer accounts. You will drive revenue and adoption of Spaceback's platform, managing the entire client lifecycle from onboarding and training to campaign monitoring and reporting. This role involves collaborating with clients globally, providing creative support, troubleshooting issues, and contributing product feedback. A successful candidate will be a strong communicator, strategic thinker, and proactive problem-solver who thrives in a fast-paced startup environment. The position offers a competitive salary and the opportunity to shape the future of Spaceback's product.

Requirements

• 1-2 years of experience in digital media planning and buying, with programmatic and social media being a plus
• Excellent communicator, both written and verbally presenting
• Excited about the opportunity to develop relationships with clients all around the world
• Willing to teach what you know and eager to learn what you don’t
• Strategic thinking with proactive client service skills
• Enjoys the thrill and unique opportunities/challenges of helping to grow a fast-paced startup
• Self-motivated to do your best even if no one is watching
• Always looking for opportunities to improve, both yourself and the product
• Thrive in the face of obstacles and uncertainty
• Values autonomy and embraces the responsibility associated with it

Responsibilities

• Promptly respond to inbound client inquiries via email and Slack
• Review creatives and share recommendations and best practices to help educate customers
• Provide sales support to help close new business opportunities
• Monitor creative performance and proactively alert clients to optimization possibilities
• Compile and analyze creative performance reports to share with clients during and upon the conclusion of a campaign
• Lead platform demonstrations and training sessions for new customers
• Collaborate with cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction
• Challenge yourself to maintain a strong understanding of the digital media landscape and the latest Spaceback product offerings

Preferred Qualifications

• Familiarity with the ad tech landscape
• Experience working with a DSP (demand side platform), Social Media Advertising, and Google Campaign Manager
• Google Enterprise Suite
• Data analysis tools - pivot tables make you smile

Benefits

• Compensation range: $65,000 - $75,000 annually
• Remote to US candidates only with existing work authorization