Customer Success Manager

Summary

Join Superside as a Customer Success Manager and help SMB customers thrive by maximizing their use of our design and marketing solutions. You will manage a portfolio of approximately 30 accounts, focusing on retention, satisfaction, and expansion. This role demands proactive relationship management, identifying growth opportunities, and collaborating with internal teams. Success requires a customer-centric approach, strong communication skills, and experience in account management within a creative agency or SaaS environment. Superside offers a fully remote, flexible work environment with a global community of creatives and opportunities for professional growth.

Requirements

• 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS
• Bachelor's degree in Marketing, Business, Communications, or a related field
• Strong verbal and written communication skills—clear, confident, and persuasive
• Proven ability to build trust, manage expectations, and drive engagement
• Understanding of design trends, marketing channels, and creative workflows
• Ability to align creative services with small business challenges and growth needs
• Skilled at managing multiple accounts while ensuring structured, personalized engagement
• Data-driven mindset with experience using insights to shape success strategies

Responsibilities

• Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion
• Lead customers through onboarding, training, and adoption to maximize their use of Superside
• Identify opportunities to expand services and drive customer growth
• Partner with creative, operations, and support teams to resolve issues and optimize outcomes
• Build and execute scalable success strategies to keep engagement high across multiple accounts
• Analyze customer trends, flag risks early, and proactively offer solutions

Preferred Qualifications

Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms

Benefits

• Flexible working hours and fully remote setup
• A high-pace, high-energy, and high-performance environment
• Trusting, ego-free, and truth-seeking team members
• Pioneering the future of work with a fair, friendly, and supportive community
• The opportunity to build an international career through creative mentorship from top design leaders
• Work closely with leading global brands on a wide variety of creative projects