Torq is hiring a
Customer Success Manager
Torq
π΅ ~$65k-$97k
πRemote - United States
Please let Torq know you found this job on JobsCollider. Thanks! π
Summary
Join a dynamic team at Torq as an experienced Customer Success Manager to drive customer onboarding, adoption, and expansion across various relationships.
Requirements
- Minimum 3 years experience in a CSM related role
- Security knowledge is a must!
- Cloud platform experience (AWS, GCP, Azure) highly preferred
- Proficiency in using the Salesforce platform
- Experience leveraging customer success tools like ChurnZero, Gainsight, and Totango
- Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
- Self-driven and process-oriented philosophies
- Passionate about customers, see their needs and have the ability to create solutions
- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
- Proficiency in Spanish preferred
Responsibilities
- Responsible for customer's onboarding experience, adoption, and expansion across a range of relationships
- Partner with customer shareholders, channel partners, and sponsors to drive product adoption
- Be a customer advocate in influencing product roadmap and improvements
- Identify and escalate issues relevant to the customer and support team to achieve client success
- Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
- Address and associate business benefits to align with emerging and evolving needs
- Identify renewals needs with our clients on an ongoing basis and collaborate with internal teams to give the customer the best service
- Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
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Please let Torq know you found this job on JobsCollider. Thanks! π