Customer Success Manager

Summary

Join Uberall as a Customer Success Manager and become the key relationship owner for a diverse portfolio of strategic accounts across the UK and global English-speaking markets. You will ensure customers maximize the value of Uberall's products and services, acting as a trusted advisor and consultant. Success requires strategic thinking, strong communication, and a passion for customer success. You'll thrive if you are highly organized, outcome-driven, and skilled at building relationships. The role involves managing a large portfolio, leading onboarding, building stakeholder relationships, and providing ongoing strategic guidance. Uberall offers a competitive compensation and benefits package, including flexible work arrangements and a supportive culture.

Requirements

• 4+ years of experience in a Customer Success, Account Management, or aasimilar client-facing, consultative role, ideally within SaaS or digital marketing
• Native English speaker, based in the UK, with the flexibility to travel up to 30% to meet customers
• Excellent communication and interpersonal skills, with a proven ability to build and nurture long-term customer relationships
• Highly organized, with the ability to manage a large portfolio and prioritize strategic accounts effectively
• Analytical mindset with the ability to translate data into actionable insights, and a consultative approach to drive customer success

Responsibilities

• Own and manage a large portfolio of strategic accounts and international logos, ensuring customer satisfaction and retention while driving product adoption and business growth
• Lead onboarding, collaborating with the implementation team to ensure a smooth and effective customer experience from day one
• Build strong relationships with key stakeholders, understanding their business goals and challenges to develop mutually agreed-upon success plans
• Regularly engage with customers through check-ins and business reviews to assess progress, prove ROI, and reset goals based on evolving needs
• Provide ongoing strategic guidance, offering best practices, optimization strategies, and insights to enhance the customer experience and maximize their investment in Uberall’s solutions
• Act as the customer’s internal advocate, effectively managing escalations and collaborating with internal teams to resolve issues and ensure customer success
• Identify opportunities for account expansion, renewals, and increased value, working closely with the Account Management team to support growth initiatives
• Proactively monitor industry trends and developments, advising customers on new opportunities and strategies for continuous improvement
• Be the go-to person for problem-solving at all levels, working collaboratively with customers to define actionable solutions in a timely and effective manner

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen