Customer Success Manager

Summary

Join Valdera's growing Customer Success team as a Customer Success Manager and become a vital part of a global technology company revolutionizing the supply chain industry. You will build strong relationships with customers, drive product adoption, and ensure customer satisfaction. This role requires experience in B2B SaaS Customer Success and strong communication skills. You will work closely with various teams to support customers throughout their journey, from onboarding to renewal. Valdera offers competitive compensation, comprehensive benefits, and opportunities for career growth within a dynamic and supportive environment. The ideal candidate is passionate about customer success and thrives in a fast-paced startup setting.

Requirements

• 3+ years of relevant work experience in B2B SaaS Customer Success
• Track record owning relationships with senior stakeholders
• Experience using a mixture of low-touch and high-touch tactics
• Clear and thoughtful communicator with excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
• Candidates must be eligible to work in the United States, and also live in the United States

Responsibilities

• Develop a trusted-advisor relationship with key accounts, customer stakeholders and executive sponsors
• Drive Valdera product adoption and support customers on new product releases
• Actively monitor customer health and engagement, identifying at-risk accounts and proactively implementing strategies to mitigate churn
• Evaluate opportunities to increase customer satisfaction, expansion, and retention
• Execute on all phases of the customer journey, including onboarding, change management, business performance reviews, roadmap advisory, and renewal touchpoints
• Work cross-functionally with Product and Sales to ensure customers have the full power of Valdera behind them
• Ensure long term client satisfaction and referenceability
• Be the voice of the customer to the product and go-to-market team
• Assist with hiring and training of new CSMs

Benefits

• Career growth opportunities
• Competitive total compensation
• Pre-IPO Equity (Stock Options) with a 4-year vest and a 1-year cliff
• 100% employer paid premiums for Medical, Dental and Vision coverage for employees
• 50% employer paid premiums on Medical insurance for Dependents
• $100 monthly Wellness Bonus for gym memberships, athletic equipment, massages, etc
• Voluntary Short & Long-term Disability & Supplemental Life Insurance
• 401(k) with Traditional & ROTH investment options
• Generous Flexible PTO, Sick Leave, Parental Leave policies, & 11 company-paid holidays
• Free One Medical account for on-demand, virtual primary care appointments for employees who live in a covered area (medical insurance still applies)
• Free 3rd party Health Advocate
• Remote working opportunities
• Annual company trips in fun places with other potential opportunities to spend time in person together throughout the year