Customer Success Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Customer Success Manager. You will support 4-6 large, global customers post-implementation, owning relationships with application owners and acting as a trusted advisor. Responsibilities include understanding customer objectives, liaising with Veeva stakeholders, leading meetings to demonstrate success, providing strategic guidance, and facilitating cross-customer collaboration. This role requires 7+ years of experience in life sciences, software, or consulting, experience with large global pharmaceutical companies, and customer-facing consulting experience. The position offers remote work flexibility and various benefits.

Requirements

• 7+ years working in life sciences, software, or consulting
• Europe (UK, France, or Germany)
• Experience working with large global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 25%

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Vault applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Preferred Qualifications

• Experience in quality within a life sciences company
• SaaS/cloud experience in the management of quality systems
• Life science, computer science, or related business degree

Benefits

• Work remotely
• Health and wellness programs
• 1% charitable giving