Strategic Customer Success Manager

Summary

Join SentiLink, a rapidly growing identity and risk solutions company, as a Strategic Customer Success Manager. You will be responsible for building and maintaining strong relationships with key bank, credit union, and fintech clients. This role involves onboarding new clients, setting business objectives, and providing ongoing support and consultation. You will collaborate with cross-functional teams to ensure customer success and contribute to SentiLink's continued growth. The ideal candidate possesses extensive experience in customer success or account management, ideally within the fraud and/or identity space. SentiLink offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Candidates must be legally authorized to work in the United States and must live in the United States

Responsibilities

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Preferred Qualifications

• Experience with Salesforce and Salesloft
• Bonus points if in the Fraud and/or Identity space!
• Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend