Customer Success Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Customer Success Manager. You will support 4-6 large, global customers post-implementation with Veeva Vault applications, acting as a trusted advisor and liaison between Veeva and key customer stakeholders. This role requires strong customer relationship management skills, cross-functional collaboration, and strategic guidance to optimize product usage. The position offers a flexible work environment and a competitive compensation package. Based in North America (East Coast), this role involves up to 25% travel. Veeva is committed to employee success and offers various benefits, including health insurance, flexible PTO, retirement programs, and a charitable giving program.

Requirements

• 7+ years working in life sciences, software, or consulting
• Based in North America (East Coast)
• Experience working with large global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 25%

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Vault applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Preferred Qualifications

• Experience in regulatory within a life sciences company
• SaaS/cloud experience in the management of regulatory systems
• Life science, computer science, or related business degree

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program