Customer Success Manager

Summary

Join Watershed, a leading enterprise sustainability platform, as an Enterprise Customer Success Manager in San Francisco or New York. You will be responsible for managing customer relationships, guiding them through their climate journeys, and ensuring their success using Watershed's platform. This role involves onboarding customers, helping them gather data, setting climate plans, and providing internal feedback. You will build strong relationships with key stakeholders and executives, educating them on climate solutions and integrating carbon removal into their strategies. Success in this role requires relevant CSM experience in a SaaS environment, strong communication skills, and a proven track record of managing enterprise customer relationships. Watershed offers a competitive compensation package including base salary, variable commission, equity, comprehensive health benefits, unlimited paid time off, and paid parental leave.

Requirements

• Will have relevant CSM experience, in a SaaS organization
• Have a track record of success building relationships, especially with enterprise customers (2,000 - 10,000 employees) at an executive level
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those
• Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work
• Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record
• Enjoy learning new things. You’re excited by the challenge of learning a new space
• Are excited to join a startup and are ready to take responsibility for building a function from the ground up

Responsibilities

• Be responsible for the end-to-end experience of our customers
• Build trust with key stakeholders and Executives working with companies with 2,000 - 10,000 employees
• Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans
• Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business
• Become deeply familiar with your customers’ businesses and climate — You'll educate your customers on the space and will help them hit milestones along their climate journey
• Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans

Preferred Qualifications

The role may include up to 10%+ travel

Benefits

• Equity
• Health/dental/vision insurance
• 401(k)
• Unlimited paid time off
• Paid parental leave (includes variable compensation during leave)
• Fertility, and mental health programs