Customer Success Manager - Digital

Summary

Join Unite Us as a Customer Success Manager - Digital and contribute to their mission of unlocking the potential of every community. This role involves managing a large portfolio of customers, developing resources to deliver value, and leveraging digital tools to achieve customer satisfaction at scale. You will be responsible for segmenting your customer base, developing strategic plans, and building targeted cadences to drive maturity and expansion. This position requires strong analytical skills, experience in process development, and a passion for health and social care. Unite Us offers a competitive salary, comprehensive benefits, and a remote work environment.

Requirements

• 3+ years of professional work experience suggested
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/ management
• Analytical ability to leverage data to drive creative decisions and recommendations

Responsibilities

• Manage a high-volume, low-touch book of business using a “one-to-many” approach
• Segment your book of business and develop strategic plans that deliver customer value at scale
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value
• Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas
• Leverage Salesforce to create innovative workflows that automate key account engagement activities
• Understand the Product to teach customers how to use it & recommendations for additional products & services
• Own a number - understand GRR & NRR metrics & how they play into your Book of Business
• Be innovative & think outside the box when it comes to developing new models that drive user adoption
• Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies
• Partner with other customer and community success teams to identify opportunities for efficiency and automation and implement solutions
• Lead discussions around forecasting and pipeline status with internal stakeholders
• Travel to customer locations in support of sales efforts

Preferred Qualifications

1-3+ years of customer success or related work experience preferred

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included
• Employee Resource Groups
• Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace
• Spending Accounts
• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match
• Enjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance
• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies