Sastrify is hiring a
Customer Success Manager (German-speaking)

Summary

The job is for a Customer Success Manager at Sastrify, a company that helps customers manage their SaaS tools. The role involves driving customer success, managing long-term relationships, and working with the product team to solve customer requests. The ideal candidate should have relevant experience and strong interpersonal skills.

Requirements

• University degree in the field of Business Administration, Economics, IT or in a similar discipline
• 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting

Responsibilities

• Driving adoption, utilization, and growth for your portfolio of customers
• Supporting customers in optimizing their SaaS procurement practices through success planning
• Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools
• Develop and manage long-term relationships with key customers and multiple stakeholders across each company
• Surface opportunities to expand existing accounts when it’s right for the customer
• Run commercial renewal process end-to-end, looking to retain and upsell accounts
• Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value
• Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution
• Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes

Preferred Qualifications

Experience in B2B SaaS and/or procurement experience is a strong plus

Benefits

• Remote work
• Flexible working hours
• 30 days of vacation
• Learning budget
• State-of-the-art equipment and equipment budget
• In-person Gatherings
• Mental health support via Nilo.health