Customer Success Manager, Growth

Summary

Join Juniper Square's Customer Success team as a Growth Customer Success Manager and help customers achieve meaningful outcomes. Manage a portfolio of 220+ small and mid-sized business clients, building strong relationships and driving product adoption. Proactively monitor account health, identify opportunities, and deliver targeted enablement. Support renewals, identify expansion opportunities, and act as the voice of the customer. This role blends relationship management with data-driven decision-making, requiring strong communication and analytical skills. Juniper Square offers a variety of work options and a comprehensive benefits package.

Requirements

• 3 years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment
• Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
• Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
• Ability to analyze customer data and performance metrics to derive actionable insights
• Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
• Passion for contributing to the customer's success with a product or service
• Motivated by change and comfort with an evolving work environment
• Bachelor's degree or equivalent years of professional experience

Responsibilities

• Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding
• Own the success and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
• Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
• Proactively monitor customer health and usage trends to identify risks and opportunities for growth
• Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
• Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
• Develop advanced knowledge of the customer, product, and industry

Preferred Qualifications

Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker

Benefits

• Health, dental, and vision care for you and your family
• Life insurance and disability coverage
• Mental wellness coverage
• Fertility and growing family support
• Unlimited vacation in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Allowance to customize your work and technology setup at home
• Annual professional development stipend