Customer Success Manager I

Summary

Join Deel's Southern Europe team as a Customer Success Manager II and become the face of Deel for our clients. You will build strong customer relationships, driving long-term revenue growth. This role requires strategic guidance on operational and product issues, acting as a trusted advisor and internal advocate for clients. You'll be a passionate business builder, comfortable tackling complex problems and collaborating effectively within a high-performance team. You will manage a diverse portfolio of accounts, identify and mitigate risks, and drive platform feature adoption. This is a fantastic opportunity to contribute to Deel's continued success in a dynamic and rewarding environment.

Requirements

• Have a minimum of 4+ years of relevant work experience, including client-facing experience as an Account Manager or CSM
• Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Be a relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Be quantitatively-inclined and data savvy, able to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations

Responsibilities

• Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential
• Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications
• Build relationships with key stakeholders. Conduct regular business reviews
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Preferred Qualifications

Fluency in English, plus additional languages such as Italian, Spanish and Portuguese

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available