Customer Success Manager I

Summary

Join Revenue Analytics, a leading enterprise SaaS company, as a Customer Success Manager I! You will play a vital role in ensuring customer satisfaction and product adoption within our Hospitality vertical. This position involves executing product implementations, providing ongoing support, and collaborating with internal teams to resolve customer issues. You will also develop customer-ready materials and build strong relationships with clients. The role requires strong communication, analytical, and problem-solving skills. Revenue Analytics offers a competitive compensation and benefits package, including comprehensive healthcare, paid time off, and flexible work arrangements.

Requirements

• Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred)
• 2-4 years of customer‐facing experience in technology, product management, or consulting
• Excellent written and verbal communications skills, including proficiency in MS PowerPoint
• Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel a must, SQL, or BI tool experience a plus)
• Ability to proactively manage multiple commitments and tasks across multiple customers
• Intellectual curiosity and eagerness to apply rigorous analytics to business problems

Responsibilities

• Consistently executes product implementations and provides ongoing customer support, with guidance from leadership and customers
• Ensures successful customer adoption of our products through training, sharing best practices, managing customer requests, and tackling open issues with oversight from leadership
• Works collaboratively with the Customer Success Ops Manager to drive customer satisfaction and retention by taking proactive steps to drive adoption based on KPIs
• Works collaboratively with Customer Success Ops, Science, and Product to troubleshoot customer-reported issues, driving the team to timely resolution and communicating findings to the customer
• Escalates customer concerns and drives resolution, while building relationships with internal teams and customer peers
• Actively participate in recurring customer touchpoints including monthly calls, QBRs, etc
• Collects feedback from customers and shares context and insights with internal team to prioritize requests across all customers
• Creates customer-ready materials including training material, quick reference guides, etc

Preferred Qualifications

• Engineering, Economics or Business degree
• SQL, or BI tool experience

Benefits

• Competitive base salary
• 100% paid healthcare including medical, dental, and vision coverage for our employees and their families
• 100% paid Life insurance, long and short-term disability coverage for team members
• 401k plan with a generous match and is vested immediately
• Company issued cell phone or phone allowance and laptop
• Open PTO plan (take what you need!) and 9 paid holidays
• Gym membership reimbursement
• Flexible work arrangements