Client Success Manager II

Summary

Join Luxury Presence, a leading digital platform revolutionizing the real estate industry, as a Client Success Manager II. You will be responsible for guiding the build and design of award-winning websites for high-tier clients, fostering relationships by understanding their business and marketing vision, and exceeding KPIs focused on speed, value, and retention. This role requires strong project management, communication, and client management skills, as well as experience in software implementation, media agency campaign execution, or creative operations. You will be working with a large portfolio of clients, expanding revenue, and ensuring client satisfaction. This is a challenging and highly visible role where you will be entrusted with important client relationships.

Requirements

• 2+ years experience in software implementation, media agency campaign execution, or creative operations
• 2 + years experience in Client Management, Account Management, or related role
• Working knowledge of SEO, Social, Content and/or Paid Media
• A track record of results-oriented success built on data and analytics
• Prior success as a result of your innovation
• Previous success working in fast-pace, high-volume environments and delivering every time
• Previous experience with platforms like Squarespace, Shopify, WordPress etc
• Enthusiasm, competitive spirit, friendly and sunny disposition
• An interest in the real estate industry (a passion is a plus)

Responsibilities

• Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
• Project Management, as you’ll manage implementation and ongoing campaigns
• Collaborating, working across departments to clearly communicate deadlines and expectations
• Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
• Managing a large portfolio of clients (120+)
• Expanding revenue
• Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
• Results-oriented work. Serving clients’ interests is always top of mind
• Anticipating and understanding client vision, translating them into actionable next steps
• Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
• Identifying problems and proposing solutions

Benefits

70- 75k base plus 20% performance bonus