Customer Success Manager, Partner Manager

Summary

Join Wiser Solutions as a EU Partner Manager, based remotely in France with frequent travel to Paris. You will be responsible for developing and maintaining strategic partnerships, ensuring partner satisfaction, and identifying growth opportunities. This key role involves managing contract renewals, overseeing ongoing projects, and collaborating with internal teams. You will report on partner performance, maintain Wiser's visibility within partner organizations, and contribute to Wiser's expansion. Success in this position requires strong communication and relationship management skills, along with a deep understanding of the FMCG sector in France.

Requirements

• 3 to 5 years of experience in a similar role, particularly as a Customer Success Manager
• Strong knowledge of the Fast-Moving Consumer Goods (FMCG) sector in France
• Excellent proficiency in French and at least B2 level in English
• Strong communication skills, customer relationship management abilities, and a proven ability to work effectively in a team
• Excellent mastery of Microsoft Office Suite, including Excel and PowerPoint

Responsibilities

• Manage the renewal of partnership contracts by analyzing growth opportunities and ensuring their execution
• Ensure overall partner satisfaction by acting as their main point of contact to address needs and concerns
• Supervise and monitor ongoing services to ensure they are delivered on time and meet partner expectations. Collaborate with the Partner Project Manager to implement new processes
• Provide regular reports on partner performance, including key satisfaction indicators and opportunities for improvement
• Maintain Wiser’s visibility within our partner’s organization through strategic high-level contacts, as well as training and marketing initiatives targeting partner field teams, ensuring Wiser remains a top priority
• Understand the revenue and margin impact of our partners on our business and identify areas for improvement
• Contribute to Wiser’s expansion within our partner’s global footprint by identifying strategic development opportunities
• Work closely with internal teams (sales, product, support) to ensure partner needs are effectively addressed and met
• Handle daily partner needs (training, marketing, presentations) and develop relationships based on honesty, respect, trust, and mutual benefit

Preferred Qualifications

• International experience in the FMCG sector in France would be a plus
• Previous experience in a consulting firm or with a panelist company (e.g., Circana - Nielsen) would be an advantage