Customer Success Manager - Payment Integrity

Summary

Join Shift Technology's Customer Success team and play a key role in driving customer adoption and demonstrating the ongoing value of our AI-powered insurance solutions. As a Customer Success Manager, you will onboard new customers, engaging with executives to launch the solution, drive adoption, establish success criteria, and manage renewals. You will collaborate with internal and external teams, providing advice and guidance to ensure successful implementation and deliver value to clients' businesses. This role requires strong change management skills, experience with system implementations and data analytics, and excellent communication skills. The position involves leading client meetings, demoing solutions, and working with external partners. Travel is required (approximately 20%). Shift Technology offers a competitive total rewards and benefits package, including flexible remote and hybrid working options, competitive salary, equity, generous PTO, and mental health benefits.

Requirements

• Have at least 5 years in the Healthcare industry working with Payment Integrity, waste, abuse, or fraud technology-based products
• Strong Change Management skills and able to oversee multiple accounts simultaneously
• Experience with System Implementations/ Data Analytics/ Data transformation
• Have partnered with a Delivery organization, lead client meetings in tandem with the Delivery organization, and partnered with Data Science and Delivery to deliver results to your client(s)
• Have excellent communication skills; you know how to make complex things feel simple; can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills
• Have experience leading client meetings, demoing solutions, working with external partner organizations, lending thought leadership for improvement of the existing solutions, as well as new solution ideation, and discussing current trends in Healthcare insurance
• Able to travel as needed (~20%, but can and will vary based on the needs of the organization)

Responsibilities

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person

Preferred Qualifications

Healthcare coding experience, claims processing experience or related knowledge, strongly preferred

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)