Remote Customer Success & Market Development Manager

Summary

Join Donorbox, a leading fundraising platform, as a Customer Success & Market Development Manager to expand customer base in the UK and Ireland.

Requirements

• Proven track record in SaaS sales, with a minimum of 3 years of experience
• Bachelor's degree or equivalent in a relevant field
• Proficient in CRM software and other sales-related tools
• Strong understanding of fundraising principles and practices, with experience in the UK nonprofit sector
• Clear and concise communicator, both verbally and in writing, with strong interpersonal skills

Responsibilities

• Proactively identify and qualify high-potential nonprofits in the UK and Ireland that align with Donorbox's ideal customer profile
• Develop and execute targeted outreach strategies (via email, phone, social media) to engage decision-makers at nonprofits
• Cultivate strong relationships with potential customers, understanding their unique fundraising challenges and demonstrating how Donorbox can offer tailored solutions
• Collaborate with internal teams (Support, Customer Success, Product) to ensure customer needs are met and issues are resolved promptly
• Keep customers informed and engaged by communicating product updates and developments effectively
• Support the Europe Growth Manager in procurement processes, respond to customer inquiries, and assist with organising marketing activities (webinars, events, etc.)
• Represent Donorbox at partner events in the UK/Ireland, promoting our solutions to a wider audience

Preferred Qualifications

• Driven to prospect, connect, and close deals, with a passion for helping customers succeed
• Committed to delivering exceptional service and building lasting relationships with clients
• Proactive and resourceful, adept at identifying and addressing customer needs, while consistently going above and beyond to ensure satisfaction
• Adaptable and skilled in troubleshooting issues, with the ability to find innovative solutions to challenges
• Highly motivated and able to work independently, demonstrating a strong sense of ownership and accountability
• Effective collaborator, working seamlessly with internal teams to achieve shared goals

Benefits

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes