Customer Success Onboarding Specialist

Summary

Join Housecall Pro's Customer Success team as an Onboarding Specialist, responsible for the onboarding and long-term success of enterprise customers. You will own customer relationships, handle support requests, communicate client information across teams, develop Pro advocacy, identify expansion opportunities, and improve the Pros' experience through analysis and troubleshooting. This role requires 1-3+ years of experience in customer success, implementation, or sales, a Bachelor's degree or equivalent, and proven success in developing customer relationships. Housecall Pro offers a generous benefits package including medical, dental, vision, life, disability, 401(k), paid holidays, flexible PTO, tech reimbursements, and more. The role is open to remote candidates with a compensation range of $23.99-$28.21/hour.

Requirements

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics

Responsibilities

• Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)
• Handle long-term support requests for training and coaching for all key accounts (post onboarding)
• Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
• Develop, prepare, and nurture our Pros for advocacy
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Organize details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Preferred Qualifications

• Bilingual preferred (English/Spanish)
• Proven success in working with cross-functional teams and building strong relationships internally and externally
• Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties
• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits