Customer Onboarding Specialist

Summary

Join Easygenerator, a dynamic and rapidly growing company, as a Customer Onboarding Specialist and play a key role in ensuring the success of new customers. You will onboard new customers, helping them publish their first courses and achieve their milestones. Responsibilities include hosting onboarding sessions, training, and webinars, working closely with Customer Success Managers, and optimizing the onboarding process. You will be a customer advocate and manage a portfolio of customers to support their eLearning projects. This role requires excellent communication skills, a bachelor's degree, and 0-1 years of relevant experience. Easygenerator offers a remote setup, a dynamic international team, career growth opportunities, and coaching.

Requirements

• Excellent command of English language
• Bachelor degree or higher
• 0-1 years of relevant working experience
• Natural ability to teach
• Excellent listening- and organizational skills

Responsibilities

• Onboard new customers so that they can successfully publish their (first) courses
• Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts
• Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones
• Help to optimize and develop our current onboarding process
• Be an advocate for our customers and their voice internally
• Manage a small portfolio of customers to help them succeed in their eLearning projects

Benefits

• Remote setup
• Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact
• Career framework and growth coaching
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly