Customer Success Program Manager

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Customer Success Operations Program Manager! Reporting to the Sr. Director of Customer Strategy and Operations, you will lead and manage key initiatives and projects, ensuring alignment with business objectives. This role involves collaborating with cross-functional teams, developing documentation and workflows, driving automation, and communicating program progress to stakeholders. You will monitor project risks, escalate critical issues, and contribute to continuous improvement. The ideal candidate possesses a Bachelor's degree, extensive business experience (ideally in SaaS and GTM), and proven project management skills. Restaurant365 offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Bachelor's degree in business, operations, or a related field
• 7+ years of business experience, in the SaaS industry ideally in a GTM role
• 3+ years of direct experience in Customer Operations, Program Management, or project management
• Superior project management skills, with experience in leading cross-functional and complex projects
• Proficiency in data analysis and reporting
• Excellent problem-solving and critical-thinking abilities
• Strong communication and stakeholder management skills
• Ability to represent complex data visually
• Experience in process improvement methodologies
• Thrives in a fast-paced environment

Responsibilities

• Lead and manage key initiatives and projects from initiation to completion, ensuring alignment with business objectives
• Monitor project risks and escalate critical issues to ensure prompt resolution and continuous improvement
• Collaborate with cross-functional teams to remove roadblocks
• Develop documentation, workflows, and tracking processes
• Drive automation and process optimization to enhance project delivery efficiency
• Communicate to key stakeholders, program progress and updates
• Other duties as assigned

Preferred Qualifications

Experience with CS tools (e.g., Zendesk, Salesforce, etc.)

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives