Customer Success Retention Advisor

Summary

Join Booksy's global team as a Customer Success Retention Advisor and help ensure the retention of Providers by preventing cancellations and optimizing their Booksy usage. You will engage with Providers through outbound calls, offer tailored solutions, and provide guidance on improving their profiles and online bookings. You'll educate Providers on subscriptions, invoices, and payments. This fully remote position requires a minimum of 3 years of experience in retention or cross/up-selling, C1 proficiency in Polish, good knowledge of various operating systems and software, and conversational English. Booksy offers various benefits including private medical care, a multisport card, additional life insurance, pet insurance, online psychological consultations, wellbeing tools, and Happiness Team initiatives.

Requirements

• Minimum of 3 years of experience in Retention area or working on cross/up-selling projects
• A minimum proficiency level of C1 in Polish
• Good knowledge of Windows, Mac, iOS, Android, Chrome OS, web browsers, and MS Office/G Suite
• At a minimum we require conversational level English language skills

Responsibilities

• Help ensure the retention of Providers by preventing cancellations and assisting them in optimizing their use of Booksy
• Engage with Providers through outbound calls to resolve concerns, offer tailored solutions, and provide guidance on improving their profiles and online bookings
• Educate Providers on subscriptions, invoices, and payments, ensuring they fully understand the platform’s capabilities

Benefits

• This is a fully remote position, we take pride in being a globally distributed team
• Private medical care from Allianz health (subsidized by the company - various packages to choose from)
• Multisport card (voluntary and unsubsidized - various options to choose from)
• Additional life insurance from PZU (voluntary and unsubsidized)
• Pethelp (voluntary and unsubsidized)
• Online consultations with Psychologist Booksy (fully subsidized by the company)
• Wellbeing tools (Worksmile and Officevibe)
• Happiness Team initiatives