Customer Success Solutions Architect

Summary

Join StrongDM as a Solutions Architect and play a critical role in driving successful post-sale customer deployments. You will serve as a trusted technical advisor to enterprise customers, designing solutions, leading complex implementations, applying best practices, and shaping secure and scalable access architectures across hybrid infrastructure. This role requires a strong professional services or consulting background and thrives in customer-facing roles. You will guide deployment strategy, solve complex integration challenges, and build lasting technical relationships. StrongDM offers a collaborative environment where you can contribute to a mission-driven team focused on solving today's security challenges. The company values innovation and teamwork, creating a supportive and rewarding work experience.

Requirements

• 8–10+ years of experience in technical consulting, professional services, or post-sales solutions architecture
• Proven expertise deploying technical solutions into complex environments, such as  SaaS based cybersecurity products
• Strong understanding of identity, network, and security architectures
• Experience with privileged access management (PAM), authentication, authorization, SASE, and Zero Trust concepts
• Hands-on experience with the major cloud platforms (AWS, Azure, GCP) and operating systems (Linux, Windows)
• Experience with IaC tools (Terraform, CloudFormation) and scripting (Bash, Python, etc.)
• Excellent communication and stakeholder management skills
• Ability to translate business objectives into technical outcomes and vice versa
• Comfortable operating in a high-ownership, fast-paced environment where customer satisfaction comes first

Responsibilities

• Architecture and Solution Design: Design robust, scalable deployment architectures for the deployment of StrongDM that align with customer environments and business goals. Lead architecture planning that considers security, resilience, and future growth
• Lead Deployments: Own the technical post-sales relationship. Guide customers through hands-on deployment, including configuration, integration, and rollout. Collaborate with our CSM partner and Project Manager where applicable
• Develop Best Practices: Serve as a subject matter expert, bringing in industry and StrongDM-specific best practices around privileged access, identity,  Zero Trust initiatives
• Problem Solving: Triage complex technical issues, working across customer environments, cloud platforms, and internal stakeholders to drive resolution in collaboration with with the StrongDM Support, Product and Engineering teams
• Be Consultative: Provide consultative guidance, educate customer teams, and ensure they’re equipped to manage their StrongDM environment independently
• Cross-Functional Collaboration: Act as the voice of the customer to Product, Engineering, and Support. Influence roadmap by synthesizing product gaps, deployment feedback, technical pain points to the Product teams
• Documentation: Partner with the Product, Technical Enablement teams to build, update authoritative and prescriptive guidance (i.e. Reference architecture and deployment guides, enablement content)

Preferred Qualifications

• Experience and familiarity with StrongDM or similar products (Teleport, BeyondTrust, CyberArk, etc.)
• Background in regulated industries (finance, healthcare, etc.)
• Experience with other technologies:SIEMs and secure logging workflows.SCIM, OIDC, SAML

Benefits

• PLN 25,000-35,000 per month, paid bi-monthly
• 25,000 zł - 35,000 zł a month