Customer Success Specialist

Summary

Join Assistantly, a company connecting professionals with clients needing remote support, as a Customer Success & Support Specialist. This evergreen position offers various roles (Account Manager, Client Success Manager, etc.) and involves handling support requests, maintaining high customer satisfaction, managing client accounts, onboarding new customers, monitoring customer metrics, collaborating with other teams, and documenting processes. The position requires 2+ years of experience in relevant fields and excellent communication and organizational skills. Assistantly provides competitive pay, work-from-home opportunities, paid time off, and various bonuses and professional development opportunities.

Requirements

• 2+ years in customer service, account management, or client success roles
• Excellent communication skills (verbal and written)
• Empathetic, solution-focused, and detail-oriented approach
• Tech-savvy with strong multitasking abilities
• Proven ability to build rapport and trust with clients or customers
• Strong organizational skills with a proactive mindset
• Previous experience with remote tools and CRM platforms

Responsibilities

• Handle incoming support requests via email, chat, or phone, ensuring timely resolution
• Maintain high customer satisfaction by delivering excellent service and proactive solutions
• Manage client accounts, ensuring retention and growth
• Onboard new customers and guide them through product setup and usage
• Monitor and report customer metrics (NPS, churn, CSAT, etc.)
• Collaborate with sales and product teams to relay customer feedback and improvements
• Document processes and FAQs for internal knowledge base
• Upsell or renew client contracts as needed (for Account Management roles)

Benefits

• Competitive pay above market rates
• Permanent work-from-home opportunities
• Paid Holidays and PTO
• Part-time or Full-time positions tailored to your availability
• Performance, Tenure, and Health & Wellness bonuses
• Opportunities for professional development within the Assistantly community