Customer Success Specialist

Summary

Join Hydrosat's Customer Success Team as a remote sensing and irrigation specialist and help revolutionize agriculture using cutting-edge technology. You will work directly with farmers, agronomists, and agricultural businesses, onboarding them to our IrriWatch platform, analyzing remote sensing data, and providing tailored insights. This role requires strong communication skills, agricultural expertise, and experience with remote sensing technologies. You will build relationships with clients, acting as a trusted advisor to optimize water usage and crop health. This is a unique opportunity to combine your passion for agriculture with a customer-focused role in a fast-growing AgTech company, making a real impact on precision agriculture.

Requirements

• A background (BSc. or similar) in agriculture (e.g., degree in agronomy, agricultural science, or equivalent experience in farming/irrigation)
• Experience or familiarity with remote sensing technologies (e.g., GIS, satellite imagery, drones) and their application in agriculture
• Experience in creating shapefiles, digitizing, handling different coordinate systems and handling vector and raster data
• Proven ability to work with customers - whether in a success, support, or sales role - with a knack for explaining complex concepts simply
• Comfort with data analysis and a curiosity for how technology can solve real-world farming challenges
• Strong communication skills and a passion for helping farmers succeed
• Proficiency in English

Responsibilities

• Partner with customers (farmers, agronomists, and agricultural businesses) to onboard, train, and support them in using our remote sensing and irrigation platform (IrriWatch)
• Analyze remote sensing data to provide insights tailored to each client’s needs and perform data quality control
• Build strong, lasting relationships with clients, acting as their trusted advisor to optimize water usage and crop health
• Collaborate with our product and engineering teams to relay customer feedback, driving improvements to our technology
• Help developing and delivering training materials, webinars, or on-site demos to showcase the value of our IrriWatch product
• Monitor customer success metrics, ensuring high adoption rates and satisfaction with our solutions

Preferred Qualifications

• A Master degree is a plus
• Proficiency in Spanish, Portuguese, or Dutch is a plus and could enhance your ability to support diverse clients

Benefits

• Competitive salary
• Stock option plan
• Flexible and dynamic startup environment (with ~50 persons): work at the intersection of agriculture and technology, with opportunities to grow your expertise in AgTech