Ballotpedia is hiring a
Customer Success Specialist, Remote - United States
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Customer Success Specialist
🏢 Ballotpedia
💵 $44k-$49k
📍United States
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Summary
Ballotpedia is seeking a remote Customer Success Specialist to join its Communications Department. The role involves managing customer inquiries, conducting reader surveys, and supporting department projects. The ideal candidate has a passion for the company's mission, previous customer service experience, strong communication skills, and analytical abilities.
Requirements
- A demonstrated passion for Ballotpedia’s mission
- Previous experience in customer service or a related field, ideally in a remote work environment
- Excellent written communication skills, with a strong ability to write clear, error-free, and informative emails
- Self-starter with a proactive approach to customer service
- Strong research skills to effectively address and resolve customer inquiries
- High level of empathy and a genuine desire to help others
- Ability to troubleshoot technical issues and seek out information when needed
- Strong analytical skills to collect, analyze, and report on customer feedback and data
- Resourceful problem-solving abilities to improve processes and operations
- Strong organizational skills and attention to detail
- Comfortable using email-based customer service platforms, such as HappyFox
- Ability to work independently and manage time effectively
- Collaborative team player with a positive attitude
- Willingness to continually learn and adapt in a dynamic work environment
- Ability to handle periodic ‘on-call’ responsibilities on weekends
Responsibilities
- End-to-end management of customer email inquiries using HappyFox
- Route information to and collaborate with other Ballotpedia teams and staff to successfully resolve reader and candidate issues
- Respond empathetically and efficiently to incoming questions, comments, and concerns from readers and candidates
- Manage and improve processes associated with handling inquiries to optimize responsiveness and efficiency
- Support candidates in completing and verifying their Candidate Connection surveys
- Deliver detailed reports on metrics and customer feedback
- Conduct, review, and report on regular reader surveys to measure customer satisfaction and affinity for Ballotpedia
- Identify opportunities to enhance reader and candidate engagement
- Contribute to special projects aimed at improving reader engagement and experience
- Help with planning and projects alongside other team members in the Communications Department
- Complete additional responsibilities, including copy editing, document reviews, proofreading, and periodic on-call weekend/election monitoring, as needed
Benefits
- The starting pay range for the Customer Success Specialist is $44,000-$49,000 and will be commensurate with experience
- In addition to salary, Ballotpedia offers performance bonuses
- Ballotpedia offers a $8,000 annual benefits stipend, which can be used to pay for a full benefits package, including health, vision, and dental insurance; retirement accounts; and more
- Ballotpedia has a flexible work environment, BP Flex, in which every employee enjoys unlimited vacation and flexibility in scheduling
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Please let Ballotpedia know you found this job on JobsCollider. Thanks! 🙏