Customer Success Specialist

Summary

Join Greenfly as a Customer Success Specialist to support our company’s growth in the enterprise SaaS platform. You will support lead CSMs on strategic accounts, triage customer inquiries, and fulfill customer-related tasks. The ideal candidate is organized, communicates well, and manages time effectively in a fast-paced environment. Responsibilities include resolving customer tasks, setting up and maintaining customer platforms, and working with tech and product teams. The role requires experience in customer support, proficiency in various SaaS platforms, and the ability to work flexible hours. Benefits include hourly rate, stock options, a great benefits package, and a fully remote position in the New York or Los Angeles metro area.

Requirements

• Excellent multitasker
• Strong project management skills
• Exceptional written and verbal communication skills
• Problem solver
• Organized and methodical approach to accomplishing tasks
• Proven ability to succeed in a fast-paced, startup environment
• Ability to ramp quickly
• A proactive, intentional approach to working with customers
• Experience working in a startup environment
• 1+ years of customer support or related roles in B2B Saas
• Proficient in G-Suite, CRM tools (Salesforce/ Totango/ Hubspot), Zendesk, Atlassian (Jira/ Confluence), Canva, and similar marketing technology or Saas platforms
• Flexible hours to provide customer coverage
• Must be legally eligible to work in the USA

Responsibilities

• Support customer success leads on highest valued customers
• Quickly and thoroughly resolve strategic customer tasks
• Technically set up and maintain strategic customers’ platform experiences
• Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers
• Triage customer questions or issues to ensure speedy communication and resolution
• Establish internal best practices to support scalability of efforts

Benefits

• Hourly Rate: $18-22/ hour
• Stock options
• Great benefits package
• This full-time position is fully remote in the New York and Los Angeles metro area
• You may visit our Santa Monica, California HQ and/or New York sales office occasionally