Customer Success Specialist

Summary

Join Chorus One as a Customer Success Specialist and play a vital role in managing the customer lifecycle, from onboarding to ongoing support. You will assist the sales team, manage customer data, provide training, resolve issues, and monitor accounts to ensure high satisfaction and retention. This remote position, based in APAC, requires 4-5 years of experience in a similar role within the technology or blockchain industry. Chorus One offers a competitive salary, stock options, a generous learning budget, paid parental leave, and opportunities for professional growth within a collaborative and transparent work environment. Enjoy remote work flexibility, coworking budget, and biannual all-expenses-paid retreats in iconic destinations.

Requirements

• Minimum of 4-5 years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry
• Proven track record of managing customer relationships and successfully implementing customer projects
• Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk)
• Strong understanding of blockchain technology and staking services
• Excellent verbal and written communication skills in English
• Empathy and a customer-centric mindset
• Strong analytical and problem-solving skills, with an ability to think strategically about customer needs and business challenges
• Flexibility to adapt to new tools and technologies
• Strong organizational and project management skills, with an ability to manage multiple accounts and priorities
• Location: 100% remote, located in APAC

Responsibilities

• Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions
• Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process
• Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved
• Lead new customers through the onboarding process, helping them understand and effectively use our products and services
• Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries
• Coordinate with necessary teams to address and resolve customer concerns and challenges promptly
• Regularly review customer accounts for potential service improvements, and proactive issue resolution
• Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty

Benefits

• Annual 3,000 CHF learning budget
• Attend up to two conferences a year
• $1,000 Crypto Starter Kit
• Buddy programs, regular virtual coffee chats, and biannual retreats
• All-expenses-paid retreats in inspiring locations
• Work from anywhere
• 500 CHF/month coworking budget
• Paid parental leave
• Competitive fixed salary in your preferred local currency or stable coins
• Stock options
• Flexibility to suit your individual needs. With the ability to provide local employment in over 150 countries, you’ll have access to local benefits tailored to your region
• Option for contractor status