Customer Success Specialist

Summary

Join Dataroid, an award-winning digital analytics and customer engagement platform, as a Customer Success Specialist. You will build relationships, understand customer trends, and hit annual targets, leading Dataroid's growth. Responsibilities include learning the platform's strategic plan, working with product development, participating in customer support, providing product feedback, ensuring customer satisfaction, and understanding the product infrastructure. The ideal candidate is a recent graduate or has up to 3 years of experience in a technical or business support role with data analysis skills. Dataroid offers a competitive compensation package, flexible working hours, professional development opportunities, and a thriving company culture.

Requirements

• Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis
• Desire to work in a dynamic and fast-moving startup environment
• Ability to work independently and in a team
• Team player, good interpersonal skills
• Desire to learn of technology, digital and innovation
• Excellent listening, negotiation, and presentation skills

Responsibilities

• Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients
• Work with product development teams on priorities and product backlog
• Be a part of customer support processes
• Provide product feedback and insights to the business and product teams
• Ensure 100% satisfaction among all customers
• Understand product infrastructure with both technical and business perspective

Benefits

• We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday
• Enjoy the flexibility of adaptable working hours
• We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable
• Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey
• Be part of a vibrant and close-knit team that values connection
• Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together
• Our flat organizational structure fosters direct and transparent communication
• Your ideas and feedback are always welcome, ensuring your voice is heard and valued