Customer Success Specialist, Payments

Summary

Join Jane, a remote-first company dedicated to simplifying healthcare for practitioners and patients, as a Payments Growth Specialist. You will play a key role in helping existing Jane customers fully utilize Jane Payments. This involves building relationships with clinics, educating them on the benefits of integrated payments, and supporting their adoption of the system. As the first Growth Specialist, you will also develop the playbook for future growth and contribute to scaling the growth function. The role requires strong communication and presentation skills, experience with payments or fintech tools for small businesses, and a customer-centric approach. Jane offers a competitive salary, comprehensive benefits, and a supportive work environment with flexibility and autonomy.

Requirements

• You’ve worked with payments or fintech tools for small businesses, and love showing others how these tools can make life easier
• You have strong communication and presentation skills, and you’re comfortable navigating occasional rejection with resilience and grace
• You’re energized by building relationships and enabling growth - especially when it makes a real impact on someone’s business
• You’re curious, thoughtful, and great at asking questions that uncover real needs
• You enjoy learning about how others work - and making meaningful recommendations based on that
• You’re organized, self-directed, and driven by progress, not pressure
• You’re comfortable working in ambiguity and excited to help shape new processes
• You’re collaborative and generous with insights, ideas, and feedback

Responsibilities

• Targeted outreach via phone, email, and other channels - connecting with customers surfaced through usage signals, campaign lists, or other segments (e.g., clinics still using external POS tools or with partial adoption)
• Booking and leading 1:1 consults to learn about each clinic’s workflow and demonstrate how Jane Payments can improve their day-to-day
• Engaging with a steady volume of customer outreach each day - typically 30–50 interactions
• Supporting clinics through decision-making and sometimes all the way through to activation - helping them understand fees, order hardware, or set up their account
• Navigating objections with confidence and care, reframing hesitation into opportunity
• Collaborating across Support, Marketing, and Product to surface customer feedback and inform positioning
• Testing and refining outreach approaches - experimenting with timing, segmentation, or messaging to improve conversion, and sharing learnings with the team
• You contribute meaningfully to Jane Payments adoption - measured by net new activations, uplift in usage among existing accounts, and improvements in key conversion metrics
• You help shape and improve our outreach playbook by sharing trends, surfacing blockers, and suggesting scalable solutions
• Your consults lead to clear outcomes: accounts that not only activate but continue using Jane Payments consistently
• You drive measurable business results while maintaining a high-quality, customer-centric approach
• You maintain strong activity and follow-through - keeping conversations active, momentum steady, and opportunities progressing toward activation

Benefits

• At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $75,000 to $105,000
• We also offer a comprehensive benefits package
• Remote work, flexible hours