Customer Success Specialist

Summary

Join Fullscript, a leader in proactive whole-person care, as a Customer Success Specialist! You'll provide top-notch customer experiences, troubleshoot issues, and build lasting relationships with our healthcare practitioners. This role requires strong customer service skills, attention to detail, and excellent communication. You'll need to be adaptable, a team player, and comfortable managing multiple platforms. Fullscript offers flexible paid time off, RRSP and stock options, customizable benefits, product discounts, and a training budget. We embrace a 'Wherever You Work Well' philosophy, supporting remote work within your home province or state.

Requirements

• Have a proactive approach to providing personalized, efficient assistance
• Have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries
• Have a high degree of empathy and excellent interpersonal skills
• Have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools
• Possess exceptional verbal and written communication skills
• Possess strong organizational skills and the ability to manage information from various sources simultaneously
• Have an adaptable nature, ready to embrace change and tackle new challenges
• Have a team player mindset
• Have flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Responsibilities

• Provide personalized, efficient assistance that fosters lasting relationships
• Troubleshoot and ensure accurate responses to customer queries
• Multi-task and manage all customer service platforms
• Work closely with colleagues to create an extraordinary user experience

Preferred Qualifications

• Experience with Zendesk and other SaaS productivity tools
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or any wellness certifications

Benefits

• Flexible Paid Time Off program
• Fullscript’s RRSP program and Stock Options
• Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic)
• Discount on the Fullscript catalog of products for family & friends
• Training budget and company-wide learning initiatives
• Remote work is supported within their home province or state, with occasional opportunities to connect in person