Digital Customer Success Specialist

Summary

Join Storyblok's growing team as a Customer Success Specialist! You'll directly engage with customers, ensuring a positive experience throughout their journey. Collaborate with various teams to develop strategies for enhanced customer satisfaction and maximizing lifetime value. Establish efficient processes, optimize client engagement, and exceed expectations. Act as a customer advocate, effectively communicating feedback and needs across the company. This fully remote role offers flexible scheduling and a supportive international team.

Requirements

• Strong work ethic and highly ambitious
• A keen and intuitive contributor and communicator
• A desire to work in a fast moving customer centric organisation
• Interest in startups and technology
• Excellent written and spoken English
• Excellent organisational and time management skills

Responsibilities

• Provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally
• Work with technical and product teams to communicate and resolve any technical and product issues experienced by the users
• Engage with customers to answer queries about using the platform
• Relay customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified
• Support the wider Customer Success Team with operational and administrative tasks
• Own and facilitate CS specific Projects
• Manage a portfolio of customers and manage all commercial activities associated with them, with a focus on growth in each account

Benefits

• Monthly remote work stipend (home internet costs, electricity)
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals