Interiors International is hiring a
Customer Success Specialist

Summary

The Customer Success Specialist role at Togetherwork involves ensuring customers have a positive experience, driving adoption, loyalty, and expansion over the customer lifecycle. This role serves as the primary point of contact from post-sale onboarding through customer success graduation. Responsibilities include proactive customer outreach, feature promotion, training & webinars, feedback collection, data analysis, retention strategies, and reporting.

Requirements

• Bachelor's degree or equivalent experience in a related field
• 2 years of experience in customer success, support, implementations, account management roles or Gingr experience
• Strong communication and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Familiarity with data analysis and reporting tools

Responsibilities

• Proactively engage with customers post-sale through app delivery and product adoption
• Educate customers on core platform features, emphasizing their benefits and value
• Conduct tailored training sessions and webinars, guiding customers on effective platform usage
• Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption
• Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training
• Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn
• Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback

Benefits

• This position is eligible for a $1,000 employee referral
• The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance
• Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more