Customer Success Specialist

Summary

Join our team as a Customer Success Specialist and thrive in a multicultural, multilingual, fully remote environment. You will provide support to customers via various channels, assist with onboarding, develop digital marketing strategies, and offer strategic guidance. This role requires fluency in Chinese and English, customer success experience, strong digital marketing knowledge, and familiarity with specific software platforms. We offer a fixed schedule, competitive compensation in USD, bonuses, paid training, and a supportive work environment.

Requirements

• Fluent Chinese and English (C1/Advanced level, both)
• At least 1–2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams

Benefits

• Fixed schedule: Monday–Friday, 4 PM–12 AM, Malaysia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development