Customer Success Specialist

Summary

Join Tridge's Customer Success Team as a Customer Success Specialist and contribute to exceptional support for our global customer base. You will work in a dynamic, fast-paced environment, ensuring our 24/7 service promise is upheld through a three-shift rotation. Key responsibilities include providing timely customer support, managing data accurately, conducting quality checks, improving processes, and collaborating with various teams. This role requires at least 3 years of customer service experience, proficiency in CRM systems and Microsoft Office Suite, and the ability to work in a three-shift rotation. Preferred qualifications include being a proactive self-starter who thrives in a fast-paced environment and aligns with Tridge's vision. The position offers opportunities for career growth and personal development within a global environment.

Requirements

• Minimum of 3 years in customer service, particularly through online communication platforms; prior experience in data logging or entry roles is highly desirable
• Proficiency in CRM systems, Microsoft Office Suite (especially Excel), and basic database management systems (DBMS)
• Proven ability to collaborate in a team setting and coordinate with various departments
• Ability to work 9-hour shifts with a 1-hour break, in a 3-shift rotation

Responsibilities

• Deliver timely, accurate responses to email and chat inquiries, ensuring positive customer feedback and satisfaction
• Accurately input, update, and maintain user records while identifying discrepancies and assisting in data analysis and reporting
• Conduct quality checks, rectify inconsistencies, and safeguard user confidentiality
• Identify recurring customer issues, collaborate with internal teams to implement solutions, and suggest enhancements to data management processes
• Work cross-functionally to gather data and support essential tasks across various departments

Preferred Qualifications

• A proactive self-starter with a willingness to take ownership and grow within the role
• Thrives in a fast-paced, high-pressure environment
• Believes in Tridge’s vision and is eager to tackle challenges as part of a cohesive team

Benefits

• Work in a global environment with opportunities for career growth and personal development
• Contribute to a platform that is transforming the food and agriculture industry